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Error Codes

This page provides information on API error codes that will be returned for Client (4xx) errors.
The API error schema can be found here
e.g.
{
"createTime": "2023-01-01T12:34:56.000Z",
"message": "Intended amount violates risk limit for user",
"code": "EXCEEDS_LIMIT_ACH"
}
Code
Description
ALREADY_EXISTS_BANK
A bank account already exists for the user
ALREADY_EXISTS_EMAIL
The email already exists on another user
ALREADY_EXISTS_PHONE
The phone number already exists on another user
ALREADY_EXISTS_TOTP
The TOTP already exists on another user
ALREADY_EXISTS_USER
The identity conflicts with another user
ALREADY_EXISTS_USER_KYC
KYC has already been submitted for the user
ALREADY_EXISTS_WALLET_ADDRESS
The wallet address already exists for the user
BANK_VERIFICATION_INCOMPLETE
The bank account has not been verified
EXCEEDS_LIMIT_ACH
The ACH transaction would exceed the user's available limits
EXCEEDS_LIMIT_TRANSACTIONS
The ACH transaction would exceed the daily, allowed transactions for the user
EXCEEDS_LIMIT_WALLETS
The wallet would exceed the allowed number of wallets for the user
EXPIRED_AUTHORIZATION
The provided authorization is expired
EXPIRED_SESSION_ID
The client session is expired
INSUFFICIENT_BALANCE
The user's bank account balance is insufficient
INVALID_ACCEPTED_TERMS
The acceptedTerms must be a boolean specified as true
INVALID_ACTIVE
active is not a valid boolean
INVALID_ACTIVITY_ID
activityId is not a valid UUID
INVALID_AGE
The user's date of birth indicates they are under the age requirement
INVALID_ANDROID_PACKAGE_NAME
androidPackageName is not a valid string
INVALID_ASSESSMENT_ID
assessmentId is not a valid UUID
INVALID_AUTHORIZATION
The Authorization header is not a valid bearer token
INVALID_BANK_ID
bankId is not a valid UUID
INVALID_BODY
The request body is invalid as per the API schema
INVALID_CITY
city is not a valid string
INVALID_CLIENT_ID
clientId is not a valid UUID
INVALID_CLIENT_SECRET
The ratio-client-secret header is invalid
INVALID_CODE
code is not valid
INVALID_COUNTRY
country is not supported or is not a valid 2-Alpha country code string (e.g. "US")
INVALID_CRYPTO_AMOUNT
cryptoAmount is not a valid numerical string
INVALID_CRYPTO_CURRENCY
cryptoCurrency is not a valid Currency enum value
INVALID_CRYPTO_STATUS
cryptoStatus is not a valid ActivityItemStatus enum value
INVALID_DATA
data is empty
INVALID_DATE_OF_BIRTH
dateOfBirth is not a valid, formatted string (e.g. YYYY-MM-DD)
INVALID_DEPOSIT_ADDRESS
depositAddress is not a valid string
INVALID_DISTRIBUTIONS
distributions is empty
INVALID_EMAIL
email is not a valid email formatted string
INVALID_EMAIL_ID
emailId is not a valid string
INVALID_EVENT
event is not a valid WebhookEvent enum value
INVALID_EVENTS
events is empty
INVALID_EXCHANGE
exchange is not a valid Exchange enum value
INVALID_FIAT_AMOUNT
fiatAmount is not a valid numeric string
INVALID_FIAT_CURRENCY
fiatCurrency is not a valid Currency enum value
INVALID_FIAT_STATUS
fiatStatus is not a valid ActivityItemStatus enum value
INVALID_FIRST_NAME
firstName is not a valid string
INVALID_FROM_CREATE_TIME
fromCreateTime is not a valid date time string value
INVALID_FUNDING_METHOD
fundingMethod is not a valid FundingMethod enum value
INVALID_ID_NUMBER
idNumber is not a valid string value for the specififed idType
INVALID_ID_TYPE
idType is not a valie IdType enum value
INVALID_IS_FLAGGED
isFlagged is not a valid boolean
INVALID_KYC_STATUS
kycStatus is not a valid KycResult enum value
INVALID_LAST_NAME
lastName is not a valid string
INVALID_LINE_1
line1 is not a valid string
INVALID_LINE_2
line2 is not a valid string
INVALID_MEMO
memo is not a valid string
INVALID_MIDDLE_NAME
middleName is not a valid string
INVALID_NAME
name is not a valid string
INVALID_NATIONALITY
nationality is not a valid string
INVALID_OCCUPATION
occupation is not a valid string
INVALID_OTP
otp is not a valid string
INVALID_PAGE_SIZE
pageSize is not a valid number
INVALID_PAGE_TOKEN
pageToken is not a valid base64 encoded string value
INVALID_PHONE
phone is not a valid E-164 formatted string value
INVALID_PHONE_COUNTRY_CODE
phone country code is not valid
INVALID_PHONE_ID
phoneId is not a valid string
INVALID_PHONE_TYPE
phone type is not valid. Only mobile phone numbers are supported.
INVALID_POSTAL_CODE
postalCode is not a valid string
INVALID_PUBLIC_TOKEN
publicToken is not a valid string
INVALID_REDIRECT_URI
redirectUri is not a valid string
INVALID_RESOLUTION_MESSAGE
resolutionMessage is not a valid string
INVALID_RESOLVED
resolved is not a valid boolean
INVALID_RISK_LEVEL
riskLevel is not a valid RiskLevel enum value
INVALID_SESSION_ID
sessionId is not a valid string
INVALID_SIGNATURE
signature is not a valid string
INVALID_SIGNING_ADDRESS
signingAddress is not a valid string
INVALID_SOLID_CONTACT_ID
solidContactId is not a valid string
INVALID_STATE
state is not a valid string or supported state
INVALID_SUPPORT_TICKET_ID
supportTicketId is not a valid UUID
INVALID_TO_CREATE_TIME
toCreateTime is not a valid date time formatted string
INVALID_TOKEN
token is not a valid string
INVALID_TRANSACTION_HASH
transactionHash is not a valid string
INVALID_TRANSACTION_ID
transactionId is not a valid UUID
INVALID_TYPE
type is not a valid AchType value
INVALID_URL
url is not a valid url formatted string
INVALID_USER_ID
userId is not a valid UUID
INVALID_VERIFICATION_STATUS
verificationStatus is not a valid BankVerificationStatus enum value
INVALID_WALLET_ADDRESS
walletAddress is not a valid string
INVALID_WALLET_ID
walletId is not a valid UUID
INVALID_WALLET_TYPE
walletType is not a valid WalletType enum value
INVALID_WEBHOOK_ID
webhookId is not a valid UUID
MFA_REQUIRED
The bearer token is missing multi-factor authentication
MISMATCH_EMAIL
email does not match the email address on record
MISMATCH_PHONE
phone does not match the phone number on record
MISSING_ACTIVITY_ID
Required activityId is missing
MISSING_ASSESSMENT_ID
Required assessmentId is missing
MISSING_AUTHORIZATION
Required Authorization header is missing
MISSING_BANK_ID
Required bankId is missing
MISSING_CITY
Required city is missing
MISSING_CLIENT_ID
Required clientId is missing
MISSING_CLIENT_SECRET
Required ratio-cient-secret header is missing
MISSING_COUNTRY
Required country is missing
MISSING_CRYPTO_CURRENCY
Required cryptoCurrency is missing
MISSING_DATE_OF_BIRTH
Required dateOfBirth is missing
MISSING_DISTRIBUTIONS
Required distributions is missing
MISSING_EMAIL
Required email is missing
MISSING_EMAIL_ID
Required emailId is missing
MISSING_EVENTS
Required events is missing
MISSING_FIAT_AMOUNT
Required fiatAmount is missing
MISSING_FIRST_NAME
Required firstName is missing
MISSING_FLAGS
Required flags is missing
MISSING_ID_NUMBER
Required idNumber is missing
MISSING_LAST_NAME
Required lastName is missing
MISSING_LINE_1
Required line1 is missing
MISSING_NAME
Required name is missing
MISSING_OTP
Required otp is missing
MISSING_PHONE
Required phone is missing
MISSING_PHONE_ID
Required phoneId is missing
MISSING_POSTAL_CODE
Required postalCode is missing
MISSING_PUBLIC_TOKEN
Required publicToken is missing
MISSING_RESOLUTION_MESSAGE
Required resolutionMessage is missing
MISSING_RISK_LEVEL
Required riskLevel is missing
MISSING_SESSION_ID
Required sessionId is missing
MISSING_SIGNATURE
Required signature is missing
MISSING_SIGNING_ADDRESS
Required signingAddress is missing
MISSING_SOLID_CONTACT_ID
Required solidContactId is missing
MISSING_STATE
Required state is missing
MISSING_SUPPORT_TICKET_ID
Required supportTicketId is missing
MISSING_TOKEN
Required token is missing
MISSING_TRANSACTION_HASH
Required transactionHash is missing
MISSING_TRANSACTION_ID
Required transactionId is missing
MISSING_TYPE
Required type is missing
MISSING_URL
Required url is missing
MISSING_USER_ID
Required userId is missing
MISSING_VERIFICATION_STATUS
Required verificationStatus is missing
MISSING_WALLET_ADDRESS
Required walletAddress is missing
MISSING_WALLET_ID
Required walletId is missing
MISSING_WALLET_TYPE
Required walletTypeis missing
MISSING_WEBHOOK_ID
Required webhookId is missing
NOT_FOUND_ACTIVITY
ActivityItem not found
NOT_FOUND_ASSESSMENT
Assessment not found
NOT_FOUND_BANK
BankAccount not found
NOT_FOUND_CLIENT
Client not found
NOT_FOUND_ENDPOINT
API endpoint not found
NOT_FOUND_SESSION
ClientSession not found
NOT_FOUND_SUPPORT_TICKET
SupportTicket not found
NOT_FOUND_TRANSACTION
Transaction not found
NOT_FOUND_USER
User not found
NOT_FOUND_WALLET
Wallet not found
PLAID_LOGIN_ERROR
BankAccount's linkStatus is invalid for the requested operation
UNAVAILABLE_CRYPTO_CURRENCY
cryptoCurrency is not currently available
UNSUPPORTED_ACH_TYPE
achType is not supported for the specified cryptoCurrency
UNSUPPORTED_ANDROID_PACKAGE_NAME
androidPackageName is not supported with Plaid
UNSUPPORTED_BANK
BankAccount is not supported for use with Ratio
UNSUPPORTED_CRYPTO_CURRENCY
cryptoCurrency is not supported by the specified Wallet
UNSUPPORTED_QUERY_PARAMETERS
Query parameters are not supported with the specified pageToken
UNSUPPORTED_REDIRECT_URI
redirectUri is not supported with Plaid
UNSUPPORTED_WALLET_ADDRESS
walletAddress is not supported by the specified walletType
USER_BLOCKED
User is blocked from the platform
USER_KYC_INCOMPLETE
User's KYC has not been submitted or completed
USER_RISK_INCOMPLETE
User's risk assessment has not been completed
USER_UNDER_REVIEW
User is currently under review