KYC Review
Flag Type | Description | Required Error Message | Account Restrictions | User Action | Ratio Support Action |
---|---|---|---|---|---|
Address Mismatch (F2000) | KYC has been submitted, but we cannot verify the user’s address. | H1: Ratio is unable to verify your address with the information provided. Primary Call to Action: Upload Document Secondary Call to Action: Done Body: Please provide one of the following: Utility bill, bank statement, ID with your current address. | All POST, PATCH, DELETE endpoints return a 403. | Upload the document using the secure link in the required error message, or use the same link in the email that Ratio sends based on this flag. | Ratio support will send an email containing a secure link for the user to upload proof of address documents |
Under Review KYC (F2001, F2002, F2003) | KYC has been submitted, but we need to confirm the information with the user. | H1: Ratio is unable to verify your identity with the information provided. Body: Ratio will will contact you within 24 hours to request additional information. | All POST, PATCH, DELETE endpoints return a 403. | Confirm the information that Ratio requests. | Ask user to confirm certain KYC details that have been flagged. If the KYC details are accurate, we will request a user to submit IDV through a secure Persona link |
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